Shipping Policy
Welcome to ComfortFix.Store! We are committed to providing a seamless shopping experience for our customers. Please review our policies below regarding shipping, returns, and payments.
1. Shipping Policy
Processing Time
As soon as your order is placed it is processed within 24 hours.
Shipping Time
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-9 Business days |
| Canada, Europe | 5-9 Business days |
| Australia, New Zealand | 5-9 Business days |
| Central & South America | 7-9 Business days |
| Asia | 4-7 Business days |
| Africa | 8-11 Business days |
- Max delivery time: 15 business days.
- This doesn’t include our processing time.
- All shipping times exclude clearance/customs delays.
Note: Shipping times may vary due to external factors beyond our control (e.g., customs delays, weather conditions).
2. Lost/Missing Packages
ComfortFix is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error, we will fully take responsibility for the original order that was made for you at no charge.
3. Payment Methods
We accept the following payment options:
- Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
4. Order Cancellations
Please be aware, once an order is placed, we can't cancel the order, as it begins processing immediately. However, once your order arrives to you, you may reach out to our support team in order to start the return process. Once you return your order, we can process a refund!
5. Tracking Information
You will receive an email with a tracking number once your order is shipped, but sometimes due to free shipping, tracking is not available.
My Tracking Says "NO INFORMATION AVAILABLE AT THE MOMENT".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will My Items Be Sent In One Package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
We appreciate your trust in ComfortFix.Store and look forward to serving you! Happy shopping! 😊